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Harry Potter: Region 2 - faulty

We've just received this statement from Warner regarding the Region 2 release of Harry Potter and the Philosopher's Stone and the apparent problems some people are having with the second disc.

The unprecedented demand for Harry Potter and the Philosopher’s Stone on DVD has, unfortunately, led to a manufacturing fault on certain editions of the Special Features bonus disc.

Following customer reports, Warner Home Video has learned that a number of bonus discs do not play properly when used on certain machines. We have conducted a thorough investigation, and we have learned that the problem is confined to a limited number of unbranded DVD players or DVD players that also operate as video games consoles.

We apologise to any customers who have been inconvenienced by this problem, and we are committed to rectifying the situation for them. In order to ensure customer satisfaction, we are encouraging any customers experiencing problems with the Special Features disc to contact our dedicated customer hotline on 020 8948 5345 to arrange for shipment of a replacement disc. The line will be open from 08:00 am on Friday 17 May.

Once again, we apologise for any inconvenience caused. We are committed to providing quality products for our customers.

Last updated: 19/04/2018 17:49:11

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