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MGM problem discs - clearing up all the questions

This is the last news item I'll be posting on the subject, but as there are still questions about how to obtain replacements for faulty Terminator and Silence of the Lambs discs, we went back to MGM to get a final answer for you all. Here are the facts...

1. Firstly, in the majority of cases any problem discs can almost certainly be made playable simply by washing them clean. The substance on the surface of the disc seems to be removable so if you wish to try this method just use a delicate cloth and some tepid water and wipe away the problems

2. If this isn't something you fancy doing, UK customers can return the discs IN THEIR ORIGINAL PACKAGING to MGM at the following address:

FREEPOST DVD RETURN


This address is totally valid - anyone telling you otherwise is misinformed. Don't believe the people behind the Post Office counter if they tell you there isn't enough information in the address. Additionally when returning your disc ensure that you obtain a certificate of posting from the Post Office as this will enable you to claim IF the disc does go missing.

3. Non-UK customers should contact their local Twentieth Century Fox office who WILL be aware of the problems and will advise you what to do.

4. If you live in a country without a Twentieth Century Fox office, MGM UK will replace your discs for you. Just return your disc to:

FREEPOST DVD RETURN
UNITED KINGDOM


Unfortunately, you will have to pay postage on this - Freepost addresses are not free outside of the UK.

Thanks to Alice at MGM's PR company for answering all my questions.

Last updated: 19/04/2018 17:37:02

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